FAQ

You must first confirm your enrollment with UnitedHealthcare by filling out the enrollment form /links-and-forms. Once that has been completed you will be able to follow the instructions for dependent verifications /news-announcements

You have 31 days after the birth of a child/marriage to spouse to add them to your plan as a dependent. Outside of this deadline you may only add dependents during the enrollment/change period.

You must re-enroll your dependents each semester.

Your coverage is largely identical to that of your dependents. For details on the plan you can find the policy brochures linked on this website on the Links & Forms page.

Student Health Insurance is the major medical insurance coverage offered to students and their dependents by the University of Illinois.

Your Student Health Insurance coverage is worldwide.  You can access your insurance plan anywhere, whether or not you're on campus.  That said, some providers are contracted with United Healthcare, which means they will bill a discounted rate for services.  To find out if your provider is in-network, use the following link: Preferred Provider Search

For the current Academic Year, please visit: /news-announcements

The Student Insurance is a comprehensive, major medical plan. Coverage includes: inpatient, outpatient and emergency care; preventive services not provided by McKinley Health Center, mental illness-related services, durable medical equipment (DMW) and prescription drug coverage.

Both the Student Health Insurance office and UnitedHealthcare StudentResources must have current personal information.  Not updating your personal information could affect claims filing, communications and receipt of refund checks.

You must update both of these sites:

  • The UI-Integrate system 
  • Go to the UI-Integrate Self Service site:https://apps.uillinois.edu/selfservice
    • Log in using your Enterprise ID and password
    • Go to the Personal Information tab
    • Click Personal Information
    • Click Addresses and Phones
    • Select Mailing Address
    • Update your mailing address and Information to match your local/campus address and click submit.
    1. Go to the UHCSR site: https://uhcsr.com/illinois
      • Log into your My Account page
      • Click on the “edit” link in the My Personal Information box on the right
      • Update your Mailing Address and Information to match your local/campus address in UI-Integrate

Students registered for non-zero credit hours in a manner such that they are assessed on-campus fees, they will be assessed the UIUC Student Insurance fee. This will take place during the enrollment/change period, which spans roughly the first six weeks of each semester. The student can begin utilizing their insurance coverage as soon as that fee has been assessed.  Students wishing to opt-out of coverage should refer to the following link for detailed instructions: /links-and-forms

 

The University of Illinois Board of Trustees requires all students to have health insurance in order to offset the potential costs of health care.

UIUC Student Health Insurance coverage begins the Saturday before the start of a semester, and concludes on the Friday before the start of the following semester.  Additional coverage options (e.g. Extensions and Continuations) can be found at: /links-and-forms   Enrollment-related dates can be found on the Home Page. 

As a student receiving health insurance from United Healthcare, you will be offered the option of using BetterHelp; a service which connects users to a counselor to provide online counseling. In addition, United Healthcare offers HealthiestYou; an online service which offers help with diagnosis and treatment of non-emergency medical issues. 

If you are thinking about using BetterHelp or HealthiestYou it is highly recommended that you are informed of its limitations and review their Terms and Conditions carefully. 

These services are available at http://telehelp4students.com/ 

Note: If you are thinking about using BetterHelp it is highly recommended that you are informed of its limitations and review their Terms and Conditions carefully. Some of the areas of support provided by BetterHelp include anxiety, depression, stress, self-esteem, addiction, relationships and grief.BetterHelp clearly states in their Terms and Conditions that they are not appropriate for some of the following issues or concerns:

  • Thoughts of suicide
  • Thoughts of self-harm
  • In need of a clinical diagnosis
  • In need of official documentation (of any kind)
  • Court-ordered counseling
  • Emotional Support Animal
  • Any other need for official
  • Evaluation for the appropriateness of medical treatment and/or

The University of Illinois, as well as the McKinley Health Center and the Counseling Center, in their role as mental health providers, are unable to assist you with any issues related to your use of BetterHelp.

This process is simply confirming your enrollment with UnitedHealthcare prior to the end of the Enrollment/Change period.  More importantly, if you need to enroll dependents, you must first enroll yourself.  Additionally, actively enrolling during the Enrollment Period will enable immediate access to your my.account, where you will be able to print your insurance ID card.  

If the enrollment form isn’t online, that means the Enrollment Period has ended. Students can only enroll during this period.  For specific Enrollment Period dates, visit this site's Home Page. 

Continuations are only available to students who have graduated. This differs from extensions, which are used to provide coverage during a temporary, one-semester absence from on-campus registration (e.g. summer). Continuations are purchased directly from UnitedHealthcare and can extend coverage up to 90 days after the last day of the semester in which the student has graduated. Both undergraduates and graduate students may access the continuation purchase under the appropriate “EXPLORE POLICY” links found here: Continuation Form

Most claims will be automatically filed by your healthcare provider as discussed above. In the event that you are required to file a claim yourself (reimbursement for out-of-pocket charges from approved facilities, e.g. vaccinations or birth control) you should: 
 

  • Find your “SRID number” at the top of your insurance ID card
  • Write that SRID number clearly on the receipt for your vaccination/birth control/etc. charges
  • Send the receipt with SRID number to: Unitedhealthcare Studentresources, PO BOX 809025, Dallas, Texas, 75380-9025

If your healthcare provider is filing your claim electronically, they should use payer number 74227.

When a student visits a health care provider, they will show their insurance ID card, which the provider will use to bill the student insurance. After the insurance has been billed, the student will receive an explanation of the coverage that was provided by United Healthcare, as well as a bill for the remaining amount for which the student is responsible.

Because claims are processed by United Healthcare, you must call them for final explanations of payment/denial. You are, however, welcome to use our office as consultants and mediators in any case. To set up an appointment to call United Healthcare with a UIUC Insurance Representative, contact our office directly.

The graduate plan has a much lower maximum out-of-pocket than the undergraduate plan, and accordingly has a slightly higher premium. Details on the plan may be found on this website at the Links & Forms page.

Most waiver generating appointments subsidize the cost of the student insurance at 80%. For details on your particular case please contact the graduate college at (217) 333-0035.

These plans are separate from the student health insurance, and information about them may be found at the Graduate College website linked here.

Students are not sent an insurance card automatically. The easiest way to obtain your insurance card is to print it off yourself online using the links provided on this website: Links & Forms.

The card is good for the length of the academic year. Each fall you will need to print out a new card.

The large majority of these cases come during the enrollment/change period at the beginning of each semester. In order to access your account, print your card, or update your coverage to include the current semester during an enrollment/change period, you must FIRST fill out the enrollment form at https://studentcenter.uhcsr.com/illinois.

Yes, international students have the same requirements for insurance as domestic students. 

Although the Student Health Insurance office is located within the McKinley Health Center building, they are entirely separate and distinct organizations. McKinley Health Center is the on-campus health center which provides a vast number of services including acute care, women's health, immunizations/vaccines, mental health services, primary care and many others.  

Students cannot waive the McKinley Health Services Fee. 

UIUC Student Insurance provides coverage for services outside of McKinley Health Center.  

If you have opted out of the student insurance in the past, you may reinstate that coverage.  Please visit this link for additional detail:  /links-and-forms